Frequently Asked Questions

A refurbished computer is a used device that has been fully tested, cleaned and restored to optimal working condition. We replace faulty components, install a clean operating system and perform all necessary tests to ensure reliable performance. Our refurbished computers offer near-new quality at a much more affordable price.

Absolutely! We encourage our customers to come test computers in our showroom at 5855 Bd Saint-Michel. You can make an appointment to see and test the device that interests you. We also offer a 7-day return period if the computer does not meet your expectations.

We accept cash payments, debit card, credit card (Visa, MasterCard), Interac transfer and bank transfer. For wholesale orders, we also offer special payment terms upon request.

Repair time depends on the complexity of the problem and parts availability. Generally: software repairs (virus, system): 24-48h, screen replacement: 2-3 days, component replacement: 3-5 days. We offer express service (same day) for an additional charge for urgent repairs.

Yes, the diagnosis is completely free and without obligation. We evaluate your device, identify the problem and provide you with a detailed quote. You are only charged if you accept the repair. If you decide not to proceed with the repair, you get your device back at no charge.

We repair most brands of laptops and desktops: HP, Dell, Lenovo, Asus, Acer, Toshiba, Samsung, and many others. We also repair MacBooks and iMacs. For tablets, we mainly focus on Windows and Android models. Contact us to check your device compatibility.

Warranty length and terms are shown on every product page and on your invoice. They may vary by device. Warranty does not cover accidental damage, viruses, or issues caused by misuse.

Contact us by phone at (438) 528-8484 or through WhatsApp with your purchase invoice. We will assess the issue and confirm coverage according to your warranty terms.

The warranty covers the installed operating system (Windows or macOS) and essential drivers. It does not cover third-party software you install after purchase, viruses, or problems caused by system modifications. However, we offer free technical support for 30 days to help you with initial setup.

Yes, delivery is free in the Montreal area (including Laval, Longueuil, Brossard, and Montreal boroughs). For more distant regions, delivery charges may apply. We also offer the possibility to pick up your order directly at our location.

For computers in stock, delivery is usually done within 24-48h after order confirmation and payment. For computers requiring special configuration, allow 2-3 additional days. We contact you to arrange a delivery time that suits you.

Our team contacts you to arrange a delivery appointment. We deliver the computer securely packaged, unpack it with you, check its proper functioning and explain the basics if necessary. Payment can be made upon delivery if not already done.

Our wholesale prices start from 5 units. The larger the quantity, the more advantageous the discounts. We offer special rates for schools, training centers, businesses and resellers. Contact us for a personalized quote according to your specific needs.

Yes, we offer on-site installation and configuration services for wholesale orders. This includes installing required software, network configuration, user training and initial technical support. These services are billed separately according to the project scope.

Absolutely! We can customize configurations according to your needs: RAM upgrade, SSD installation, specific software, network configuration, etc. We can also create standardized system images for your organization. Let's discuss your needs to establish a personalized quote.

We are located at 5855 Bd Saint-Michel, Montréal, QC H1Y 2E3. Our hours are Monday to Saturday, 10am to 7pm; closed Sunday. We recommend making an appointment to confirm availability, especially for computer testing.

You can contact us by phone at (438) 528-8484, via WhatsApp at the same number, by email at contact@ordiprosolutions.ca, or by visiting our location. WhatsApp is often the fastest way to get a response, especially outside business hours.

We offer free basic introduction during delivery or pickup of your computer. For more comprehensive training (advanced use, specific software, computer security), we offer personalized sessions billed by the hour. Contact us to discuss your training needs.